I work for an organization that uses Doubleknot
During the COVID-19 crisis, all customer support articles are available without logging on.
- UPDATED: New Easier Procedure! Instead of Refunds, Issue Electronic Gift Cards at No Additional Cost
- How to Contact Event Registrants in Communications Center
- IMPORTANT: Handling Refunds Greater than $5000/Day
- How to Cancel an Event and Refund Registrations
- How to Reschedule an Event and Inform Registrants
- Coronavirus Business Continuity Plan - 3/6/2020
- How to Write an Effective Help Request
- Managing Chargeback Disputes
- Generate Short-Term Cash by Selling Discounted Gift Cards
- How to use the Doubleknot Mobile Checkin app for iOS
- How to View Topics in this Section
- Where do I find information about recurring donations and membership auto-renewals?
- What's the fastest and easiest way to apply a payment?
- How do I issue another registration receipt?
- How do I assign a registration to a new owner?
- How do I move a registration to another event?
- How do I transfer funds between registrations?
- How do I search for a registration?
- Administrator Logon Permissions