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  • UPDATED: New Easier Procedure! Instead of Refunds, Issue Electronic Gift Cards at No Additional Cost
  • How to Contact Event Registrants in Communications Center
  • IMPORTANT: Handling Refunds Greater than $5000/Day
  • How to Cancel an Event and Refund Registrations
  • How to Reschedule an Event and Inform Registrants
  • Coronavirus Business Continuity Plan - 3/6/2020
  • How to Write an Effective Help Request
  • Managing Chargeback Disputes
  • Generate Short-Term Cash by Selling Discounted Gift Cards
  • How to use the Doubleknot Mobile Checkin app for iOS
  • How to View Topics in this Section
  • Where do I find information about recurring donations and membership auto-renewals?
  • What's the fastest and easiest way to apply a payment?
  • How do I issue another registration receipt?
  • How do I assign a registration to a new owner?
  • How do I move a registration to another event?
  • How do I transfer funds between registrations?
  • How do I search for a registration?
  • Administrator Logon Permissions
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