- I work for an organization that uses Doubleknot During the COVID-19 crisis, all customer support articles are available without logging on.
- I'm a customer, donor or member of an organization that uses Doubleknot's online services Look up a charge, find your logon information, change your password and more.
- System Status, Information, Updates & Release Notes Information about new features, enhancements and system status
- Release Notes for 9/30/2020: New features include Captcha on payment pages
- UPDATED: New Easier Procedure! Instead of Refunds, Issue Electronic Gift Cards at No Additional Cost
- How to Contact Event Registrants in Communications Center
- IMPORTANT: Handling Refunds Greater than $5000/Day
- How to Cancel an Event and Refund Registrations
- How to Reschedule an Event and Inform Registrants
- Coronavirus Business Continuity Plan - 3/6/2020
- Why is there a Doubleknot charge on my credit card? Who's Doubleknot?
- I'm making a monthly recurring donation. How do I view or update my records?
- Why do I see a duplicate charge on my credit card?
- How to Retrieve Your Logon ID and Password
- Release Notes v20.9 -- Posted 10/1/2020