Understanding Payment Processing Fees

Below is a detailed guide on the new payment fees effective May 1, 2026. These are designed to reduce disruptions, improve security, and recover costs from payment providers.

Card Updater Fee

Sometimes a customer’s card may expire, be replaced, or updated by their bank. When this happens, our Card Updater service automatically updates the saved card information from the card brands, Visa, MasterCard, Discover and American Express, so recurring or future payments can continue without interruption. 

Why this is helpful: 

• Prevents failed payments due to outdated card information
• Reduces the need to contact customers for updated payment details
• Keeps recurring payments running smoothly

A fee is applied ONLY when a card is successfully updated using this service.

Anti Fraud Fee

Every payment attempt, whether successful or not, is automatically reviewed by our application’s anti-fraud logic, our third-party fraud detection software as well as our internal Risk Management Team. This helps identify and block potentially fraudulent activity before it impacts your organization. 

Why this is helpful: 

• Protects your organization from fraudulent transactions
• Helps reduce chargebacks and financial loss
• Provides continuous monitoring on all payment activity

Because each transaction attempt is reviewed for fraud protection, this fee applies to both successful and unsuccessful attempts. These fees are usage-based, so the total may vary depending on your transaction activity.

When and How You're Charged