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Help Articles

System Status, Information, Updates & Release Notes

  • Login to Portal Temporarily Unavailable
  • Text-to-Give Donations are Available Now!
  • Digital Membership Cards for Android and iOS Smartphones
  • New Report: Memberships Active in Date Range

I work for an organization that uses Doubleknot

  • UPDATED: New Easier Procedure! Instead of Refunds, Issue Electronic Gift Cards at No Additional Cost
  • How to Contact Event Registrants in Communications Center
  • IMPORTANT: Handling Refunds Greater than $5000/Day
  • How to Cancel an Event and Refund Registrations
  • How to Reschedule an Event and Inform Registrants
  • Coronavirus Business Continuity Plan - 3/6/2020
See all 19 articles

I'm a customer, donor or member of an organization that uses Doubleknot's online services

  • Why is there a Doubleknot charge on my credit card? Who's Doubleknot?
  • I'm making a monthly recurring donation. How do I view or update my records?
  • Why do I see a duplicate charge on my credit card?
  • How to Retrieve Your Logon ID and Password

Webinars and Learning Opportunities

  • WEBINAR: New Badge Management Features for Boy Scout Councils

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