Help Articles

System Status, Information, Updates & Release Notes

• Login to Portal Temporarily Unavailable
• Text-to-Give Donations are Available Now!
• Digital Membership Cards for Android and iOS Smartphones
• New Report: Memberships Active in Date Range

I work for an organization that uses Doubleknot

• UPDATED: New Easier Procedure! Instead of Refunds, Issue Electronic Gift Cards at No Additional Cost
• How to Contact Event Registrants in Communications Center
• IMPORTANT: Handling Refunds Greater than $5000/Day
• How to Cancel an Event and Refund Registrations
• How to Reschedule an Event and Inform Registrants
• Coronavirus Business Continuity Plan - 3/6/2020

See all 18 articles

I'm a customer, donor or member of an organization that uses Doubleknot's online services

• Why is there a Doubleknot charge on my credit card? Who's Doubleknot?
• I'm making a monthly recurring donation. How do I view or update my records?
• Why do I see a duplicate charge on my credit card?
• How to Retrieve Your Logon ID and Password

Webinars and Learning Opportunities

• WEBINAR: New Badge Management Features for Boy Scout Councils