Doubleknot provides online services for nonprofit organizations including zoos, museums, science centers, nature centers, botanical gardens and scout councils. If you registered for a camp or an event at one of our clients’ web sites, the charge may appear on your credit card statement as a charge to Doubleknot, Inc.
If you still don’t recognize the charge, follow these steps to look it up:
- Go to our online lookup tool at https://www.doubleknot.com/charge-lookup.
- In the Transaction Date field, enter the date of the transaction in MM/DD/YYYY format.
- In the Amount field, enter the exact amount of the transaction.
- In the Last four digits of credit card or account number, enter the last four digits of the credit card or account used for the transaction.
- Click Find. Information about the transaction will be displayed.
If you still can’t find the charge or you have additional questions, call us at (408) 971-9120 between 7 AM and 5 PM Pacific.