An adjustment notice is typically issued against an event registration, donation or store purchase when Doubleknot is unable to collect payment that used a Doubleknot merchant account.  For credit cards, a payment adjustment is typically issued if the customer initiates a chargeback and refuses to pay the charge.  For electronic checks this chargeback could be a customer's refusal to pay the charge, insufficent funds or invalid bank account number.

The adjustment notice provides the following information:

• Name of the payer who is responsible for the payment.
• The event name, donation name or store order ID of the original payment
• The adjustment reason.  Why payment was not made
• The adjustment amount which is typically the orginal amount of the charge
• A commerce adjustment for any discount amount provided back to Doubleknot
• An adjustment fee paid Doubleknot, per your Doubleknot terms of service, to cover the cost of the chargeback.

Doubleknot does not cancel or delete the associated registration, dues, donation or order record with the payment transaction. 

Once an adjustment notice has been issued Doubleknot will not make any further attempt to collect payment.  The organization would be responsible for contacting the customer directly to settle the non-payment issue.